Clear Mountain Garden Treasures

Clear Mountain Garden TreasuresShipping and Payment Policy

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Privacy Policy

Shipping and Payment Policy

Please read these conditions before you bid / buy an item.

The price of an item does not include the cost of packing and postage (p&p). You will be notified of the exact cost of p&p, and it will be added to the order total. All orders will be shipped. You are not able to call and pickup.

New Zealand only
Please supply your address as soon as you win the auction, even if you have traded with me before. We may have lost your address and / or you may have moved. We only ship to New Zealand addresses, which must be in the NZ Post standard address format.

Address format
If you have a regular street address, it needs to include the street number, street name, optional suburb, and town / city. If you have a rural delivery address, it must have either the registered occupant's name, farm / building name or street number, street name, rural delivery number and the mail town. PO Box and private bag address must have the box number, optional lobby name, and town / city. The 4 digit post code is optional but recommended. You can find your post code on the Post code finder.

Standard post
NZ Post standard post is used, but you may request for your order to be sent via Courier Post. Using Courier Post will incur an additional cost and this will depend on the size and weight of the order. Please do not ask for us to use other courier services as we do not have accounts with them.

We take pride and care in ensuring that your order is appropriately packed. However, once the envelope / parcel has left our hands, we have no control over how it is handled. NZ Post no longer accepts responsibility for the shipping of plants. This is also true for most other courier companies. As a result, the buyer must bear all risk in posting the order. Having said that, items lost in the post is a very rare occurrance.

A prepaid DLE can usually hold 6 packets of seeds, though with small seeds not requiring bubble wrap, more packets may fit in. Orders over 6 packets will usually be shippied in an A5 envelope.

Culture booklet
The culture booklet is shipped in an A5 envelope and requires special packaging. The postage cannot be combined with other items.

Medium sized items
Most medium sized items are shipped in a DLE parcel. Larger items are boxed to size. The cost of postage varies with the size of the box.

Combining postage
Where possible, multiple items in an order are packed into one envelope / parcel to minimise p&p costs.

Please pay by bank deposit, which you can make at any ASB bank branch or through electronic (internet) banking. Our bank account details will be emailed to you when you win an auction. Please use the auction number or your TradeMe logon name as the reference. This will expedite delivery as it lets us easily reconcile the payment to you. There are days when we receive multiple payments of similar amounts.

Payment confirmation
You will receive confirmation after the payment shows in our statement. Over the counter cash deposits usually appear on the same working day. Cheque deposits will take one week to clear. With internet banking, if you are with ASB, the payment shows up on the same working day. With other banks, it can take up to two working days, which means for example, if you paid Friday evening, we will not see the payment until Tuesday.

When are orders shipped?
Ordres are packed after payment is confirmed. Seeds and other non-perishables are packed and posted on Mondays, Wednesdays and Fridays - in line with NZ Post's 3 day a week delivery. To minimise transit time, plant orders are only shipped on Mondays.

Transit time
Across town (Auckland) orders normally take one to two workings day to arrive. Out of town orders normally take 2-4 days, sometimes longer if you are on a rural delivery address. If you have a PO Box address, it pays to check with the post office because sometimes when the box is full or if the parcel is too large, they will hold the parcel at the post office. Sometimes they may forget to leave a calling card. To minimise transit time for certain plants, out of town orders may not be shipped on Thursday or Friday. You will be notified when this happens.







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